Return and Refund Policy

At thewomensbrand.com, customer satisfaction is a core priority. We want every shopper to feel confident when placing an order and comfortable knowing that if something is not right, a clear and fair return and refund process is available. This policy explains how returns, exchanges, and refunds are handled, along with the conditions that must be met for eligibility.

Eligibility for Returns

Items may be returned if they arrive damaged, defective, or significantly different from what was described on the product page. Products must be unused, unworn, and kept in their original condition. All original packaging, tags, labels, and included accessories should remain intact. Items that show visible signs of wear, alteration, or misuse may not qualify for a return.

For hygiene and safety reasons, certain categories of products may not be eligible for return once opened or used. Limited-edition releases, clearance items, and special promotional goods may also be marked as final sale. When an item is designated as non-returnable, that status will be stated on the product page at the time of purchase.

Return Authorization Process

Before sending any item back, customers must request return authorization through the website’s customer support channel. This step ensures that each return is properly tracked and evaluated. Requests should include the order reference number and a brief explanation of the reason for the return. Supporting photos may be requested when items are damaged or incorrect.

Returns sent without prior authorization may not be accepted. Once a request is reviewed and approved, instructions for the return procedure will be provided through the same communication channel used to submit the request.

Condition Requirements

Returned products are inspected upon arrival. To qualify for a refund or exchange, items must meet condition standards. They should be clean, unwashed, and free from scents, stains, or other signs of use. Packaging should be protective enough to prevent damage during transit. If a returned item does not meet the required condition, the return request may be declined or adjusted.

Customers are encouraged to package returns carefully and use a shipping method that provides tracking confirmation. Responsibility for the item remains with the sender until it is successfully received and inspected.

Refund Handling

Once a return is approved after inspection, a refund will be issued to the original payment method used for the purchase. Refunds are processed only after verification that the returned goods meet eligibility and condition requirements. If the original payment method is unavailable, an alternative refund method may be arranged at the company’s discretion.

In cases where only part of an order is returned, the refund will apply only to the eligible returned items. If a return does not meet policy standards, the item may be sent back instead of refunded.

Exchanges

Exchanges are available for eligible items when a different size or variant is needed. Exchange requests follow the same authorization procedure as returns. Replacement items are subject to availability. If the requested replacement is not available, a refund or store credit option may be offered instead.

Order Issues and Incorrect Items

If an order arrives with missing items, incorrect products, or visible shipping damage, customers should report the issue promptly through the support channel on thewomensbrand.com. Clear photos of the packaging and items received will help speed up the resolution process. Verified fulfillment errors will be corrected through replacement or refund.

Policy Updates

This return and refund policy may be updated from time to time to reflect operational or legal changes. The most current version will always be posted on thewomensbrand.com. Customers are encouraged to review the policy before making a purchase to understand the latest terms and conditions.

By placing an order, customers acknowledge and accept this return and refund policy.